Mathew Ingram on one reason, among others he covers here, on why reporters should get involved with the community frequenting their stories: “Another thing that seems to escape many journalists is the direct connection between their own indifference to interacting with readers and the parlous state of their comments. If my research has taught me anything — not to mention writing columns and a blog for 15 years — it is that the surest way to improve the tone of the debate in forums or comments is to get involved in them.”
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